O2 mediates third party services (who provide these services) through Payment Transactions. The Payment Transactions entry on your bill includes payments for calls to so called audio-text lines, or for sending Premium SMS or Donor SMS messages. More
Invoice guide
Use the interactive invoice guide for explanations about items you don't understand. Or download detailed definitions of individual invoice items.
On-line overview of invoices
Don’t waste time rooting through paper bills. When you activate electronic billing in Web Self-Care My O2 you get up-to-date information whenever you like. Invoices are stored in My O2 from the moment you activate your electronic billing. Get e-billing today.
Save: You will automatically find a free detailed list of calls with your billing in My O2. You are charged for a detailed list of calls on paper according to our pricelist.
Due date
It’s easy to keep track of when your payments are due with electronic billing. Every month you will receive automatically and for free:
- an email with the invoice attached in PDF
- an SMS notification about a new invoice being issued
- an SMS with data needed to make payment (amount, variable symbol and the invoice due date)
When you log into Web Self-Care My O2 you will also see an overview of all your invoices with information about their due date or with information that they have been properly paid already. You can also change the settings so that we do not send you notifications about invoices for some of your services (e.g., SMS, email).
You can also find out the amount and due date of your last mobile by calling *11 (choice 4 – 1).
Claims
You can submit a claim about the extent, quality, or price of purchased goods or provided services. For example, you can protest uncertainties in your bill. More
Frequently asked questions
We recommend that you call our Customer Care Center at the line *11 (800 02 02 02) from the phone number that your question concerns. For confirmation please prepare the invoice that you have your question about. You can find your reference number on the invoice; the number might be requested for identification purposes.
Contact our Customer Care Center at the phone number *11 (800 02 02 02) and ask for a duplicate of your invoice. You can avoid problems with delivery of your paper invoices in the future by choosing electronic billing when you complete your registration in My O2.
