Get priority help if something goes wrong with your connection
What you'll receive
- Fixed deadline for repairs
- Compensation if there's a delay
- Free new end-user equipment if there's a fault
- Free repairs on your premises
The deadline for repairs will be during the next working day, either by 12:00 or 18:00 o'clock. If there is a delay, you’ll be entitled to compensation of, at most, double the monthly fee for ESS.
If your end-user equipment breaks we’ll replace it free of charge.
A technician will visit for free. So if your end-user equipment is faulty, you won't have to go to a shop or get a new one delivered by post.
