FAQ and technical support

Frequently Asked Questions

Can I use my free minutes even into networks of other providers?

Free minutes for calling from a fixed line can be used for all fixed lines in the Czech Republic.

I’m moving to a new address. What happens to my calling from home service?

Instead of canceling O2 TV at your old place and reordering it for your new one, ask us to transfer your line. We’ll move your calling and other fixed line services for free on the date you choose. If you’re moving within the same region you’ll get to keep the same phone number. More

An item labelled “others” appeared on my bill. What does it mean?

This means you've made calls to tariffs with non-standard fees, e.g. numbers beginning 843, 847 or 977.

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Tech support online

At O2 Techzona (Czech only) you'll find all the technical information, manuals and instructions you need to get the most out of Home Internet, or any other O2 service.

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Recorded in the Commercial Register of the Municipal Court in Prague, Section B, File 2322.