Detailed Information
(No more FUP - detailed information about the service.)
This service is no longer available. Information on this page is for customers who ordered the service before its termination.
About the FUP
The Fair User Policy (FUP) ensures equal access for all users. When a customer transfers a volume of data that exceeds the limit for which they are paying, their connection speed is lowered temporarily.
Conditions for the cancellation of the FUP
O2 is cancelling the FUP for all customers who connect to the Internet with PPPoE protocol.
To find out which type of protocol you are using, and to change your protocol, sign into the My Account application.
Business conditions
These business conditions are meant to help our non-Czech customers understand the terms of service. Please refer to the Czech version of this page for the complete, legally binding business conditions.
Effective April 1, 2008, the Fair User Policy (FUP), which reduces a customer's connection speed after the customer exceeds their monthly data transfer limit, will no longer apply to O2 Internet ADSL subscribers. During a disproportional data transfer, the provider reserves the right to manage the flow of data within the network, especially in the event of overloaded backbone connections. The provider reserves the right to selectively limit the flow of the backbone network to facilitate optimal network service for all users.
The FUP will be cancelled for customers using the service with PPPoA protocol on the condition that they change to PPPoE protocol. In the event that they keep using PPPoA protocol, the existing FUP, valid until April 1, 2008 for customers using PPPoE protocol, will remain in effect.
O2 Internet ADSL Extreme
If you are using the O2 Internet ADSL Extreme service, from April 1, 2008 you get Enhanced Service Support, which ensures you guaranteed service in the event of a malfunction. At the same time, the management of data flow as stated in the business conditions above will not apply to you. Should you decide to change your service to one of the O2 Internet ADSL variants, you can submit a request for this change in the My Account application. Price changes are in accordance with the valid xDSL pricelist (.pdf, Czech only).
From April 1, 2008 the O2 Internet ADSL Extreme service will not be offered to new customers.
