Voice Mail (mobile)

Instant (unconditional) forwarding

This forwarding method is recommended for situations in which you do not wish to be disturbed. All incoming calls will be forwarded directly to Voice Mail, and your phone will not ring at all; this also enables you to avoid paying international fees for incoming calls when roaming abroad. Under this setting, you can call out, but no one can call in.

Conditional forwarding

This method of forwarding is ideal for any of the following situations:

• if you are out of signal range, or if your phone is switched off
• if you are not answering your phone (Voice Mail can be activated after a selected number of rings)
• if your phone is busy

If you have activated Call Waiting, this type of forwarding will not be used (the second call will be put on hold). If you have activated forwarding for when you are not answering the phone, the second call will be forwarded into your voice mail after the set number of rings.

Individual types of conditional forwarding can be combined as you wish.

Forwarding calls when roaming

If you have activated conditional forwarding to Voice Mail and you are currently in an O2 Roaming zone, you will pay for:

• an incoming call from the Czech Republic
• an outgoing call to the Czech Republic

If you have activated instant forwarding of calls to voice mail, you do not pay anything.

Read on to find more about the charges associated with roaming.

Setting up forwarding

• Via your phone's menu
• Via request sent to the O2 network

Set up forwarding via your phone's menu

For an exact description of the Voice Mail setup for your phone model, refer to your instruction manual.

• Enter your Voice Mail phone number
  
  • Nokia phones:
    Messages > Voice messages > Voice mail number
    or
    Tools > Voice mail
  • Enter your phone number in the format: +420 962 XXX XXX XXX, as your Voice Mail number (where XXX XXX XXX represents your phone number) . Eventually, you can set it up as +420 602 999 999.
• Select your ideal forwarding methods
  • Nokia phones:
    Settings > Call Settings > Forwarding
    or
    Tools > Forwarding
• Select "Activate forwarding to voice mail"
  (if your phone supports this option), or set the recipient number as +420 962 XXX XXX XXX (where XXX XXX XXX represents your phone number) or +420 602 999 999.
  

Set up forwarding via the O2 network

To submit your automatic request to the O2 network, simply enter one of the codes below and send it as you would place a regular phone call (i.e. via your phone's call button).

Instant (unconditional) forwarding

Activation: **21*+420 962 XXX XXX XXX# [send]
Deactivation: ##21# [send]

Conditional forwarding

• If you are out of signal range, or your phone is switched off
  Activation: **62*+420 962 XXX XXX XXX# [send]
  Deactivation: ##62# [send]
• When you're not answering your phone
  Activation: **61*+420 962 XXX XXX XXX# [send]
  Deactivation: ##61# [send]
• When your line is busy
  Activation: **67*+420 962 XXX XXX XXX# [send]
  Deactivation: ##67# [send]

Hints and tips

• Activate all types of conditional forwarding at once:
  **004*+420 962 XXX XXX XXX# [send]
  or **004*+420 602 999 999# [send]
  
• Deactivate all types of conditional forwarding at once: ##004# [send]
• Deactivate all types of forwarding: ##002# [send]