Our specialists are ready to assist and advise you
Public Administration Account Line
from an O2 mobile phone: *77
toll-free fixed line: +420 800 222 777
from abroad: +420 720 720 777
business hours: we're here to assist you every business day from 7am to 6pm. If you require assistance for urgent matters outside of these ours, you will be forwarded to a nonstop customer care line
fax: +420 271 481 750
email:
verejnasprava@o2.com
Address
Public Administration Account Line
Telefónica Czech Republic, a.s.
Za Brumlovkou 266/2
Prague 4 - Michle, 140 22
Public Administration Account Line Specialist
Our specialists are always ready to provide you with qualified help and advice in the following areas:
- reporting failures
- resolving complaints, claims, orders
- carrying out administrative tasks
- resolving invoice-related matters
- activation and change of services
- activation of new phones
- consultation when using services
- information about new services
- reporting theft of a mobile phone or SIM card
- help when you need PUK 1 or 2 codes
- troubles with roaming
- SMS or MMS solutions
- blocking unwanted SMS messages or SMS SPAM
- call transferring (part of a tariff)
- call holding (part of a tariff)
- conference call (part of a tariff)
- signaling an incoming call (part of a tariff)
- blocking calls in roaming
- blocking calls in the Czech Republic
- Calling Line Identity Restriction (CLIR)
- omission from the phone directory
- ambiguities in a regular detailed bill
- changing a tariff with a phone number
- ordering (canceling) O2 Benefit rewards
- pre-ordering goods at an O2 Shop
- TANDEM card activation
- changing a collection limit (for an active service)
- purchase of mobile phones and accessories (specification and prices)
Changes that can only be done in writing:
- setting up payment collection
- activation of special services (VPN, Detailed E-bill, Mapa Profi, etc.)
- termination of a phone number
For better communication
To speed up your communication with the Public Administration Account Line, we recommend that you appoint a contact person in your company. A form that authorizes this individual to be your company's contact person is available here (in Czech only). Send the filled in form to the Public Administration Account Line by fax or by post to the above-mentioned address.
If you are the contact person and you're not calling the Public Administration Account Line from your contact number, you'll be asked for your company's identification number. It is not necessary to provide this identification number to report service interruptions.
What is the identification number?
- a four- to five-digit number created for communication with the Public Administration Account Line
- needs to be entered into the automated voice system of the Corporate Account Line
- speeds up customer identification
- minimizes the possibility of unauthorized meetings held on your institution's behalf
- in the event of loss, a new one can be sent via post