Customer Relationship Management - CRM

Polygone One is a modular software system for communication with customers on the level of a professional call centre. It includes modules for support of communication, logistics and management.

Benefits

• management and control of the company Call Centre
• effective communication with customers exactly according to their value and prospects
• flexible solution
• individual modules can be ordered one by one according to the current needs
• professional quality for a reasonable price

Information about calls

• records the history of
• • all events of the information system
  • activity of operators
  • development of contacts and orders
• offers telephone contact with customers and an instant overview of the history and details of the relationship, whether for incoming or outgoing calls
• enables updating or establishment of a new overview during a call with the customer
• enables categorization of customers and building of their effective databases
• creates optional output reports and overviews including analyses

Offers

• parallel processing of projects or campaigns within one operating environment
• creation of highly targeted communication programs with predictable effect
• connection to various communication channels
• wide range of safety and control mechanisms
• full support for management

Modules of the system

POLYGONE COM

support for communication - effective selection of communication means and work with target groups depending on their value and prospects

POLYGONE LOG

support for logistics - complete record keeping and management of storehouses, shipping, reservations and business processes

POLYGONE MAG

support for management - central control, data management and web management

Scheme of modules

Technical parameters

• Polygone One is designed for the operating systems MS Windows, UNIX (including Linux) and for database platforms, mostly with SQL interface.
• The system is directly integrated with the CRM information system SSS for the support of business and marketing of the Allium companies.
• Openness for other systems including implementation into the customers' systems is guaranteed.

Price includes:

• free upgrade to higher versions within the period of 1 year
• service support
• defined fast reaction of the technician 24 hours a day in case of agreed remote administration
• 5 user licences

References

The system was being developed and tested for 4 years in professional conditions of the TeliaCall company, one of the largest commercial call centres in the Czech Republic.