Turnkey call center

If you want to make your company’s communication with customers more effective, reduce the costs of addressing them while increasing your turnover and profit, and answer your customers' questions and provide consulting as well as handle orders and sales by phone, a Call Center is an ideal solution.

We sell and rent Call Centers, which we can arrange exactly according to your requirements and/or your specific situation. We will also provide complete Call Center outsourcing via our technical equipment and our professional employees.

Call Center purchase or rental

We offer the implementation, operation, control, and consultation necessary for a professional Call Center to improve communication with your customers. You can choose between the implementation of your own Call Center and the rental of our technical platform. Take advantage of a single supplier for the entire package of Call Center services.

Call Center outsourcing

Leave everything to us. We offer comprehensive service provision on our equipment, as well as personnel. Take advantage of the country's most extensive infrastructure and other supporting high-quality services and control capacities. We guarantee failure-free, user-friendly, and cost-effective operation.

Target users

The Call Center service is intended especially for companies with high requirements for quality and solution comprehensiveness and that need effective and professional communication with their current and potential customers.
It will be particularly appreciated by companies that implement a Customer Relationship Management (CRM) solution as a tool for effective management of customer relations.

The service includes

• analysis of the present status
  • analysis of communication activities with customers, partners, and suppliers
• design of the optimum variant
  • design of a customized Call Center, including a proposal of what is to be supplied and the installation of active components
  • the scope of the service depends on your individual requirements
• supply of the solution
  • from the telephone line via PBX, PC up to CRM or outsourcing
• service and control of the systems
  • nonstop monitoring 24 hours a day, 7 days a week, 365 days a year
  • on-line HelpDesk services
  • information and consulting
• guarantee
  • Service Level Agreement (SLA)
    service contract that guarantees after-sales support to the extent required by the customer

Customized Call Centers

System variability

Architecture of the solution is divided:

by location of individual operator groups

• centralized
• decentralized

by location of the control intelligence

• distributed (basic) Call Centers
  • databases and their applications are placed locally on the customer's premises
  • databases for the key applications as well as user-oriented applications
• partially centralized (enhanced) Call Centers
  • applications are common for individual nests, they are centralized and located in one point over the network
  • the most frequently used parts of applications and data (customer oriented applications) remain on the customer's premises
  • increase of the sense of security of the customer, because they have their data under supervision
• centralized Call Centers using intelligent networks (IN)
  • usage of the IN platform enables implementation of (enhanced) functions
  • the advantage of location of customer data remains effective

telecommunications infrastructure

• euroISDN2 or euroISDN30
• Colored lines
• LANs
• PBX + hardware + software
• technical specification of solution according to selection

Service and control of the systems

We provide service and control 24 hours a day, 365 days a year.

other services

• consulting
• possibility of deferred financing (installment plan)
• informative workshops to provide basic information about the technology or other parts of the service
• technical training as a part of delivery of technology and other services

CRM systems

CRM systems for our Call Centers are supplied by the GENESYS, NEXTIRAOne, SAP, SIEBE, and TeliaCall.
At the customer's request it is also possible to choose other suppliers or partners.

Call Center options

• offers telephone contacts with customers and instant overview of history and details of the relationship, including the activity of operators, whether during incoming or outgoing calls
• enables categorization of customers and the opportunity to build their effective databases
• creates optional output reports and overviews, including analyses

something extra

• parallel processing of projects or campaigns within one operating environment
• creation of highly targeted communication programs with predictable effect
• connection to various communication channels
• wide range of safety and control mechanisms

Communication systems

The suppliers of communication systems are leading manufacturers of phone exchanges - Alcatel, Siemens, Ericsson, and 2N.
At the customer's request it is also possible to choose other suppliers or partners.

Hardware

Hardware (PC, terminals, and other equipment) is supplied by our partners SUN, DELL, Autocont, and HP. AT the customer's request it is also possible to choose other suppliers or partners.