Discover the weak points in your firm's incoming telephone traffic. This service enables you to analyze the status and causes of possible problems and proposes solutions to improve the effectiveness of your traffic.
Audit of Incoming Calls gathers information about incoming calls and helps reveal weaknesses at PBX branch exchanges. This enables you to learn the full potential of individual workplaces and the success of calls, and it exposes flaws in the coverage of your operator services.
Service benefits
- expose weaknesses in incoming telephone traffic
- analyze of the success of calls and reduce the number of missed calls
- proposal of solutions to improve the effectiveness of incoming call traffic
- daily reports
The generation of daily reports of incoming calls is carried out in a technical portal, to which you will have online access 24 hours a day. Furthermore, you will have access to a summary of the period that has been monitored in the form of an audit report.