With a guaranteed level of service you can always rely on the Service Level Agreement (SLA) and on evaluations of adherence to guaranteed parameters, which include operability, time required to repair a malfunction, and the initiation of repairs from the time the malfunction in question was reported by phone at 800 11 777.
Service benefits
- clearly defined parameters of service quality, malfunction report, and response
- the customer can choose either permanent monitoring or increased care on business days
- automatic calculation of credit notes in the event of non-adherence to parameters
- regular monthly reports about the status of the exchange and individual services through the technical portal
An analytical workstation assesses the failure and delivers it to an O2 technician so that it can be eliminated directly at the exchange. In the event that the eradication of the PBX breakdown involves the repair of a faulty part that cannot be carried out on site, the technician replaces the faulty part temporarily in order to restore the operability of the PBX.
List of PBXes for which the SLA can ordered (in Czech only)
Product list (in Czech only)