Internet on your notebook

FAQs and technical support

(Internet on your notebook - detailed information about the service.)

Frequently asked questions

Can you protect my computer against viruses?

Yes, you can download and install a professional F-Secure Profi Antivirus. For the entire time you're using our mobile internet service we'll provide you with a license worth more than CZK 600 per year for free.

Do I pay for connection even if I only visit the web self-service at www.o2pripojse.cz?

No, we won't charge you for time or for transferred data when you're on www.o2pripojse.cz.

What happens when FUP has been used up?

You can still use mobile internet when your limit of transferred data has been used up, but your speed is decreased to 32 kb/s. We let you know when you've reached your limit by a text message, you do not pay anything for data downloaded over the limit. You can find out your current FUP usage status at our web self-service www.o2pripojse.cz. If you wish to use the service fully again at normal speed, you can buy a daily bundle (FUP 100 MB) in the web self-service, or you can activate a higher tariff.

See all FAQs

Tech support online

At O2 Techzona (Czech only) you'll find all the technical information, manuals and instructions you need to get the most out of Home Internet, or any other O2 service.

Video guides

Our O2 Gurus have made some videos to help you understand mobile internet and how to use it (Czech only).
Watch O2 Guru Videos

Coverage map

See signal coverage in all parts of the Czech Republic

Show coverage map

More information by phone

Call us toll-free
800 330 071

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Recorded in the Commercial Register of the Municipal Court in Prague, Section B, File 2322.