Phone number for your customers’ line
Make it more pleasant for your customers to call your customers’ line. For example, they can reach you for free.
Types of color lines
Numbers start with 800
Customers call your info line for free
Numbers start with 0800
Customers call your info line for free from abroad
Numbers start with
81x / 83x / 843 / 844 / 845 / 846 / 855
You share the call costs with your customers
Numbers start with
840 / 841 / 842 / 847 / 848 / 849
The entire call is paid by the caller
Tariffs of color lines
- It directs all incoming calls to one specific number that has been automatically assigned to you.
- Forward incoming calls to different numbers
- You can regulate incoming calls online
- Interactive voice response for customers
- Forwarding tree (based on the origin, day, time, load, response)
- Forward incoming calls to different numbers
- You can regulate incoming calls online
- Interactive voice response for customers
- Forwarding tree (based on the origin, day, time, load, response)
- You can set up the maximum number of calls forwarded to agents
- You can increase your reachability
- You can block calls from specific numbers
- Continuous statistics of incoming calls
Price
O2 always offers its products as a tailor-made offer and the final price is based on this.
If you are nevertheless interested in the basic tabular price of the product, you can find it in our complete pricelist (CZ only).
Why use a color line
A nice number that is easy to remember
Choose a number that is easy to remember and that you can keep as long as you need it. It can for example start with three digits 800, which tell your customers that they can reach you for free.
Interactive voice response
Automatic voice response (IVR) helps your customers get to information they need as fast as possible. And it saves you time and money.
One contact number and help when the line is overloaded
If you find out that one call center is not enough, you can forward calls from an overloaded location somewhere else. E.g. simply set up that 50% of calls will be dealt with by a different branch. Yet you keep one contact number and your customers do not notice anything.
Free line for your customers
You will make it easier for your customers to call your company. Thanks to color lines they can call you for free. Or you can share some of the call costs.
You can set up your info line and calls online
Thanks to a web portal you can set up the direction of incoming calls and customers’ line parameters online. Anywhere and at any time.