Transferring your service or
changing personal details

Documents needed to change your personal details

(Transferring your service or changing personal details - detailed information about the service.)

You only need a valid ID document to change your personal details at an O2 Shop.

  • to change your name or surname you’ll need ID card with new details, a marriage certificate, or a name change certificate
  • to change your address of residence you’ll need ID with the new address, or a certificate of permanent address change
  • to change your contact address you’ll need ID, or the service reference number (service identification number for mobile services)
  • to change your title you’ll need ID or a service reference number (service identification number for mobile services)
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