Enhanced Service Support

Get priority help if something goes wrong with your connection

What you'll receive

  • Fixed deadline for repairs
  • Compensation if there's a delay
  • Free new end-user equipment if there's a fault
  • Free repairs on your premises

The deadline for repairs will be during the next working day, either by 12:00 or 18:00 o'clock. If there is a delay, you’ll be entitled to compensation of, at most, double the monthly fee for ESS.

If your end-user equipment breaks we’ll replace it free of charge.

A technician will visit for free. So if your end-user equipment is faulty, you won't have to go to a shop or get a new one delivered by post.

More details
Commercial terms and conditions and pricelist

Detailed information about Enhanced Service Support

More information
by phone

Call us toll-free
800 02 02 02

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Contacts
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