Activation
New customers
Calls will automatically forwarded to your voice mail (+420602999999) if:
- you have no signal
- your telephone is switched off
- you do not answer a call within 30 seconds
- you are talking on the phone
You can choose to have your calls forwarded to a different number.
Current customers
You can activate, deactivate, or cancel the call forwarding service as needed. Options for call forwarding can usually be found in your phone's menu under " Network Services" or "Phone Settings (Call Settings) - Diverting." Individual phones may differ so please use your phone manual for instructions.
Who pays for what?
In case of conditional forwarding of a call to a different number, the fee for the forwarded call is paid by the customer, whose phone number has been forwarded, not the caller, whose call has been forwarded.
The original caller only pays for calling the number, that has been forwarded. The call from this number to the final end-user is paid by the person, who had the call forwarded. Each user pays fees for calls based on their tariff.
- If the call is forwarded in the Czech Republic – i.e. if you forward your phone number somewhere else, you share the costs of the forwarded call with the person who calls you. The person, who calls you, pays the same fee, as if they called you. And you pay the fee for the call from your number to the number where your call is forwarded. The number that the caller reaches does not pay anything.
- Immediate forwarding in roaming – the same principle applies as with calls forwarded in the Czech Republic. And you pay for the call to the number, where the call is forwarded, i.e. as if you called from the Czech Republic to a number, where you had the call forwarded.
- Conditional forwarding in roaming – it happens when a call is forwarded, e.g. if you don’t accept it, your line is busy, etc. If that’s the case, you pay for the incoming call even if the caller didn’t reach you. You pay the same fee for the call as for a call from abroad.