Introduction

  • Independent auditor's report
  • Interview with Luis Antonio Malvido, the Chairman of...
  • Financial and operational highlights
  • Calendar of key events in 2011

01
About Telefónica Group

  • About Telefónica Group – Introduction

02
Board of Directors' Report on Business Activity

  • Telefónica O2 Czech Republic Group
  • The telecommunications market in the Czech Republic
  • Consumer segment
  • Business and SME
  • Corporate and government
  • National and international wholesale services
  • Payment services
  • Comments on the financial results

03
Corporate Social Responsibility (CSR)

  • Corporate Social Responsibility (CSR) – Introduction
  • Business Principles
  • Market conduct and customer care
  • Caring for employees and the workplace environment
  • Caring for the environment
  • Supporting communities

04
Corporate governance

  • Corporate governance of the Telefónica...
  • Subsidiaries, associates and other ownership interests
  • The organisation of Telefónica CR
  • Governing bodies
  • Board of Directors
  • Executive management
  • Report by the Company's Supervisory Board
  • Supervisory Board
  • Audit Committee
  • Rules for the remuneration of persons with executive...
  • Other information relating to persons with executive...
  • Telefónica CR's Declaration of Compliance with the...
  • Information relating to matters according to Section...

05
Consolidated financial statements

  • Consolidated financial statements – Introduction

06
Financial statements

  • Financial statements – Introduction

07
Other information for shareholders and investors

  • Other information for shareholders and investors

Introduction

Telefónica CR understands corporate responsibility as a way of managing its business in relation to its interest groups. To the extent that the company is capable of making a positive impact on economic, technological and social progress through its activities, it will be capable of guaranteeing its own sustainability as a company.

In short, the way in which the economic-financial results are met and the objectives are achieved is just as important as the results themselves. Thus, Telefónica CR sustainability strategy it’s implemented across the business through the management of risks in our business, searching for opportunities linked to the impact of our services in society, and the proactive stakeholder engagement.

In 2011, Telefónica CR was placed in the top five most responsible telco companies all over the world according to the Dow Jones Sustainability Index (DJSI) – the most important socially responsible investment index in the telecommunications super-sector, including landline and mobile operations.

Telefónica CR sustainability performance is verified independently by Ernst &Young through the annual audit and monitored internally by the Governance Committee.

In addition to the global recognition, Telefónica CR can boast many socially responsible achievements in 2011. The launch of Thing Big – a social programme which supports young people in their efforts to improve their local communities; the success of the employee engagement strategy; improved energy efficiency; dealing with challenges faced by the society in connection with the new digital opportunities; improved ethical commitment of all employees; and the improved sustainability across the supply chain, are presented in detail in the following sections: