About Telefónica Group
Telefónica is one of the world’s leading integrated operators in the telecommunications sector, a provider of communication, information and entertainment solutions with presence in Europe, Africa and Latin America. The group operates in 25 countries. As of December 2011, Telefónica’s total number of customers was 307 millions. Telefónica’s growth strategy is focused on the markets in which it has a strong foothold: Spain, Europe and Latin America.
The Group stands in sixth position in the Telco sector worldwide in terms of market capitalisation, in first among European integrated operators and in tenth position in the Eurostoxx 50 rankings, composed of Europe’s blue chip companies (February 2011).
Telefónica is a 100% private company with more than 1.5 million direct shareholders. Its stock trades on the continuous market on the Spanish Stock Exchanges and on those in London, Tokyo, New York, Lima, Buenos Aires and São Paulo.
Telefónica has one of the most international profiles in the sector with more than 72% of its business outside its home market and a reference point in the Spanish and Portuguese speaking market.
In Latin America, Telefónica served more than 200 million customers as of the end of 2011, thus becoming the leading operator in Brazil, Argentina, Chile and Peru. The group also has substantial operations in Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Puerto Rico, Uruguay and Venezuela. In Europe, the group owns operating companies in Spain, the United Kingdom, Ireland, Germany, Czech Republic and Slovakia, providing services to 105 million customers as of the end of 2011.
Telefónica in figures
- 307 million accesses (105 million in Europe; 200 million in Latin America) (December 2011)
- Presence in 25 countries of the world (6 in Europe 1; 14 in Latin America 2; the group is active in three other countries through its strategic alliances 3)
- 291,000 employees (39% in Europe; 70% in Latin America; 1% in other countries) (December 2011)
- Revenues: EUR 62,837 mil. (2011)
- OIBDA: EUR 20,210 mil. (2011)
- Net profit: EUR 5,403 mil. (2011)
- The world’s largest integrated telecommunications operator measured by number of accesses
- The largest integrated operator in Europe measured by market capitalisation
- Dow Jones Sustainability Index
- Among the world’s 100 largest companies measured by market capitalisation
- Among the world’s 75 largest companies measured by revenues (Fortune Global 500)
Telefónica – leader in the telecommunications market in Latin America
| Argentina | |
|---|---|
| Number of accesses | 23 mil. |
| Fixed line market | 1. |
| Mobile market | 2. |
| Brazil | |
| Number of accesses | 87.2 mil. |
| Fixed line market | 2. |
| Mobile market | 1. |
| Central America | |
| Number of accesses | 8.1 mil. |
| Fixed line market | – |
| Mobile market | 3. |
| Colombia | |
| Number of accesses | 13.8 mil. |
| Fixed line market | 2. |
| Mobile market | 2. |
| Chile | |
| Number of accesses | 12.7 mil. |
| Fixed line market | 1. |
| Mobile market | 1. |
| Ecuador | |
| Number of accesses | 4.5 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Mexico | |
| Number of accesses | 20.5 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Peru | |
| Number of accesses | 18.8 mil. |
| Fixed line market | 1. |
| Mobile market | 1. |
| Uruguay | |
| Number of accesses | 1.8 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Venezuela | |
| Number of accesses | 10.4 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Total number of accesses | 201 mil. |
* Data from December 2011
Note: Central America includes Guatemala, Panama, El Salvador, Nicaragua and Costa Rica. The number of accesses includes a narrowband service provided by Terra Brasil and Terra Colombia and a broadband service provided by Terra Brasil, Telefónica de Argentina, Terra Guatemala and Terra México.
Telefónica – a strong player on the European market
| Spain | |
|---|---|
| Number of accesses | 47.1 mil. |
| Fixed line market | 1. |
| Mobile market | 1. |
| United Kingdom | |
| Number of accesses | 23 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Germany | |
| Number of accesses | 24.5 mil. |
| Fixed line market | 4. |
| Mobile market | 4. |
| Ireland | |
| Number of accesses | 1.6 mil. |
| Fixed line market | – |
| Mobile market | 2. |
| Czech Republic | |
| Number of accesses | 7.8 mil. |
| Fixed line market | 1. |
| Mobile market | 2. |
| Slovakia | |
| Number of accesses | 1.2 mil. |
| Fixed line market | – |
| Mobile market | 3. |
| Total number of accesses | 105 mil. |
* Data from December 2011
Telefónica was founded in 1924 in Spain and has grown global. Telefónica has a regional and integrated management model. The key to the company’s structure lies in extending its client focus, leveraging its scale and in its strategic and industrial alliances.
The different operations of the Telefónica Group in 25 countries are organised into two geographical regions, Europe and Latin America, and the global business unit, Telefónica Digital.
Corporate Centre
Within this organisational structure, Telefónica’s Corporate Centre is responsible for its global and organisational strategies, its corporate policies, management of common activities, and coordinating the activity of business units.
Telefónica Europe
Includes operations in Germany, Slovakia, Spain, Ireland, the UK and the Czech Republic.
Telefónica Latinoamérica
Includes operations in Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Peru, Uruguay and Venezuela.
Telefónica Digital
Telefónica Digital is a global business division of Telefónica. Its mission is to seize the opportunities within the digital world and deliver new growth for Telefónica through research & development, venture capital, global partnerships and digital services such as cloud computing, mobile advertising, M2M and eHealth. Telefónica Digital has 100% ownership of Jajah, Terra, Tuenti and giffgaff. It is headquartered in London with regional centres in Silicon Valley, São Paolo, Madrid, Barcelona and Tel Aviv.
Alliances and other shareholdings
Telefónica operates in China and Italy through shareholdings China Unicom and Telecom Italia.
Other companies
Atento offers customer relation management services through its contact centres. It operates in Spain, Argentina, Brazil, Central America, Chile, Colombia, the USA, Morocco, Mexico, Peru, Puerto Rico, the Czech Republic, Uruguay and Venezuela.
Integrated decentralised model of governance
It is Telefónica’s goal to maximise the value of its activities at all levels – global, regional and local. The model of organisation puts the customer at the heart of the company’s focus, sets out the role of innovation in revenue generation and in the transformation into a better-performing enterprise.
Local
Spain, Argentina, Brazil, Chile, Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Peru, Uruguay, Venezuela, Germany, Ireland, United Kingdom, Czech Republic, Slovakia
— Customer Experience Model
— Single Point of Sales Model
— Integrated Production Model
Regional
Telefónica Europe, Telefónica Latinoamérica, Telefónica España
— Support, governance, synergy
Global
Telefónica
— New Engaged Corporate Model
— Innovation
— Transformation
Group structure
Key Holdings of the Telefónica Group detailed by regional business units
| Telefónica España | |
|---|---|
| Telefónica de España | 100% |
| Telefónica Móviles España | 100% |
| Telyco | 100% |
| Telefónica Telecomunic. Públicas | 100% |
| T. Soluciones de Informatica y Comunicaciones de España | 100% |
| Acens Technologies | 100% |
| Iberbanda | 100% |
| Tuenti | 91.4% |
| Telefónica Latinoamérica | |
|---|---|
| Telefónica Móviles Perú | 100% |
| Telefónica de Argentina | 100% |
| Telefónica Móviles Argentina | 100% |
| Telefónica Móviles Chile | 100% |
| Telefónica Móviles México | 100% |
| Telefónica Móviles Guatemala | 100% |
| Telefónica Venezolana | 100% |
| Telefónica Móviles Colombia | 100% |
| Otecel | 100% |
| Telefónica Móviles Panamá | 100% |
| Telefónica Móviles Uruguay | 100% |
| Telefonía Celular Nicaragua | 100% |
| Telefónica Costa Rica | 100% |
| Telefónica Móviles El Salvador | 99.2% |
| Telefónica del Perú | 98.3% |
| Telefónica Chile | 97.9% |
| Telefónica Brasil 1 | 73.9% |
1 Includes 100% of Vivo
| Telefónica Europe | |
|---|---|
| Telefónica United Kingdom | 100% |
| Telefónica Germany | 100% |
| Telefónica Ireland | 100% |
| Be | 100% |
| T. Intern. Wholesale Serv. (TIWS) | 100% |
| Jajah | 100% |
| Telefónica Czech Republic 1 | 69.4% |
| Tesco Mobile | 50% |
1 Includes 100% of Telefónica Slovakia
| Other stakes | |
|---|---|
| Atento Group | 100% |
| Telefónica de Contenidos (Spain) | 100% |
| Telco SpA (Italy) 1 | 46.2% |
| DTS, Distribuidora de Televisión Digital | 22% |
| Hispasat | 13.2% |
| Portugal Telecom 2 | 2% |
| China Unicom (Hong Kong) Limited (China) | 9.6% |
| ZON Multimedia 3 | 5.3% |
| BBVA | 1% |
| Amper | 5.8% |
1 Through Telco, Telefónica holds an indirect stake in Telecom Italia of approximately 10.36% in ordinary shares (with voting rights). After discounting saving shares (azioni di risparmio), which do not confer control rights, the indirect interest of Telefónica in Telecom Italia was 7.15%.
2 Real interest of the Telefónica Group. With minority shareholdings disregarded, Telefónica’s interest would be in the range of 10%.
3 Telefónica‘s Group effective stake. Telefónica Group stake would be 5.46% if we exclude the minority interests.